How can we help you? 

Please have a look at our frequently asked questions.

About Jutti

How can I find my jutti size?
We follow the basic Euro and US sizing. For more information, kindly check our size chart.
Are juttis water resistant?
Juttis are made up of the finest quality of leather and do not do well when come in contact with water. Its best to keep them dry.
How do you take care of the juttis?
Juttis should be kept away from moisture as much as possible. If they do come in slight contact with water, dry them completely before storing them back.

Store them in the dustbag / box provided along with the juttis.

We use the finest embellishments and take great precaution in securing them,however they might fall off if rubbed against any rough or abrasive surfaces.

How do the juttis fit?
We follow the standard euro sizing and have medium width.

The best and the most appropriate way for you to select the perfect size would be to measure your foot in the form of centimeters.

Juttis do open up slightly once you start wearing them and conform to the shape of your feet.

Ordered a perfect size but it's little tight for you?
If you feel the juttis are slightly tighter and make you make feel uncomfortable by any chance, you could take a cotton ball and dab it in mustard oil and then apply it to the inner surface of the jutti and keep them in a safe place to dry.

We are sure, this would definitely make it better and then you’re good to go!

Juttis are made by different hands of artisans, however every jutti cannot be the same. There can be certain differences , as these juttis are completely handcrafted. So do not worry about it!

Payments

What payment methods do you accept?
We accept credit and debit cards, net banking, UPI payments, Wallets and cash on delivery
Is my payment information secure?
The security of your payment information is very important to us. If you pay for your order through a payment gateway like PayuMoney or Paypal, or through an online wallet like Amazon Pay, Paytm, we never receive your payment information.
When will I receive my refund?
Products once sold cannot be refunded. Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on threadstories.co.in.

Your Account & Orders

How to log into my account?
You can login by visiting the following URL My Account
Can I cancel my order?
Once the order is placed cannot be cancelled, for more details please call us: +91 79773 37068
How can I change my password?
You can change your password by visiting the following URL Edit Account Details
How can I track my order?
To track your order please visit this URL Track Order and enter your order ID and billing email address.
How do I know the balance on my Gift Card?
You can send us an email on support@threadstories.co.in we will revert you within 24 hours with all the requested details.

Shipping & Returns

How much is shipping?
We provide free shipping anywhere in India and for international shipping we charge flat amount of Rs. 1300 for a single pair of jutti.
When will I receive my order?
Standard shipping takes 3-6 business days, for more details please visit this URL Shipping & Delivery.
How do I return my item?
Kindly visit this URL for the detailed information Return & Exchange
× How may I help you?